We take pride in providing our clients with customer service oriented technicians. Each technician is equipped with the latest in technology and trained extensively to exceed customer expectations. We ensure adequate education on the services ordered, installed, and instill the value of the products in each and every consumer.
We realize the high, demands and increased competition that operators are faced with today. As a fulfillment contractor, we are well aware of our surroundings and are able to provide quality teams with the right attributes resulting in a superior customer impression that lasts!
Employee based technicians: Tucker proudly offers employee based Technicians allowing us to provide a uniform approach to superior service. Our company structure rests on a solid foundation with clear objectives and a proper chain of command; resulting in our ability to properly train, educate, inform, and provide a consistent message to our employees.
All of our employees go through a pre-scan qualification including a certified, back ground check, MVR driving record check, assement test, and a pre-employment drug screen. We understand the importance of offering proven individuals to our clients and the safety of the customers.
All Tucker Technicians are professionally outfitted with apparel approved by the operator we are representing. This consistent appearance reduces any confusion to the consumer and shows that our technicians are a clear reflection of the company we represent.
Our technicians are put through our “Tucker Training Program” and certified after completion. In addition we utilize multiple Jones/NCTI, including the IP voice and Small and Medium business telecom programs. Our continued education programs include field training, classroom training, and more, in order to keep our technicians current and to increase their educational development.
Our technicians are thoroughly and continuously trained to improve communications and the overall customer experience. We insure that all customers are well informed, professionally dealt with, and fully educated on their product and services. Customer retention is at the top of our list along with a positive overall customer experience.
Our Technicians would not be able to complete any assignment without proper resources. Each tucker technician is equipped with all industry specific tools, safety gear, and test equipment in order to safely and properly completes each assignment.
Safety is one item not to be overlooked in our industry. We are very passionate about safety and it is our goal to insure safety for all of our employees and those around us. This message is very clear from the top of our organizational chart all the way to the frontline Tucker technician. We conduct weekly safety meetings, random tool box checks, field safety observations, and more to insure our success with safety.
Tucker Communications, Inc. offers operators a wide variety of sales options, all meant to maximize incremental revenues and penetration levels. When we are at the house our goal is to move customers into a triple play by adding or upgrading the subs. Our sales teams know how to work with customers in order to reach our providers goals all while maintaining long lasting, low churn customers.
Tucker Communications provides sweep and certification services to the telecommunications industry through a team of dedicated professional employees. The sweep team will sweep and balance forward and return spectrum for quality upstream and downstream signal to meet engineering specs and certify the plant for noise interdiction. Sweep certificates will be provided to the customer for each active device.