Call Center and Dispatch

Our call center and dispatch operations are the support mechanism we use to assure our employees are engaged in the tasks they are assigned and are able to meet appointment windows and resolve scheduling conflicts with professionalism and non-customer impacting solutions.

Tucker Communications call center operations is divided into 2 support teams for different lines of business to efficiently produce quality metrics and effectively sustain cohesive operations throughout Tucker Communications.

Our positive operations center handles all field operations dealing with residential and commercial installations, trouble resolution, special business projects, drop buries, and audit/retention.

Our negative operations center takes care of our field collections efforts and CPE recovery technicians through a diversity of proven collections programs and processing techniques that deliver attainable revenue and recovery of high value CPE products from the field.

Both of our teams are well versed and very knowledgeable in CSG billing systems, workforce administration software and technical assurance tools that provide support and real-time data to field technicians and administrators to assure quality operations and a superior customer experience through our employees.